Privacy Policy

Last updated: 02/10/2025

Hope Harbour Counselling (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

1. Data Controller

For the purposes of data protection legislation, the Data Controller is:

Noemi Warren

Hope Harbour Counselling
hopeharbourcounselling@protonmail.com

2. Information We Collect

We only collect personal information that you provide voluntarily via our website’s contact form. This may include:

Your name
Your email address
Your telephone number
Any other information you choose to include in your message

We do not collect personal data automatically (such as through cookies) beyond what is strictly necessary for the operation of the website.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases as defined by Article 6 of the UK GDPR:

Consent: By submitting your details via the contact form, you consent to us using your data for the purpose of responding to your enquiry.
Legitimate Interests: It is in both your and our legitimate interest for us to respond to your enquiry and provide information about our counselling services.

4. How We Use Your Information

Your information will only be used for the following purposes:

To respond to your enquiry
To provide information about counselling services
To arrange and confirm appointments

We will not use your personal data for marketing purposes and we do not share your data with third parties unless legally required.

5. Data Security

We take data security seriously and implement appropriate measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

All email correspondence is conducted through ProtonMail, a secure, end-to-end encrypted email provider, to help ensure your information is protected during electronic communication.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected.

If you do not become a client, your enquiry details will be securely deleted after 12 months.
If you become a client, your information will be kept for the duration of our professional relationship and in line with applicable legal, regulatory, and professional record-keeping obligations.

After this period, your data will be securely erased.

7. Data Sharing and Transfers

Your personal data will not be shared with, or transferred to, third parties unless required by law. Your data is not transferred outside the UK or the European Economic Area (EEA).

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Right to Access – You have the right to request a copy of the personal data we hold about you.
Right to Rectification – You have the right to request that inaccurate or incomplete information is corrected.
Right to Erasure – You have the right to request the deletion of your data where there is no compelling reason for us to continue processing it.
Right to Restrict Processing – You can request that we limit the way your data is processed.
Right to Data Portability – You have the right to request that we transfer your data to another organisation, where technically feasible.
Right to Object – You may object to the processing of your data in certain circumstances.
Right to Withdraw Consent – Where processing is based on consent, you may withdraw this at any time.

To exercise these rights, please contact us at: hopeharbourcounselling@protonmail.com.

9. Complaints

If you are concerned about how we handle your personal data, please contact us directly so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection:

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any updates will be published on this website with the date of the latest revision.